Rights & Takedown Policy

Every seller on Licenceo is verified before they can publish, and every listing carries the seller's warranty that the rights offered are theirs to license and that embedded rights are cleared. That reduces the risk of an infringing listing; it does not eliminate it. This policy is the route when something gets through.

Send a notice to [TO CONFIRM: legal contact address] including:

• the listing, and where possible its reference or link;
• what you own or control, and evidence of it;
• which territory, period or right you say is infringed;
• your name, organisation and contact details;
• a statement that you believe in good faith the use is not authorised, and that the information you have given is accurate;
• confirmation that you are the rights holder or are authorised to act for them.

[TO CONFIRM: whether a statutory notice regime applies to Sea Star's jurisdiction and hosting arrangements, and whether the wording above needs to match its formal requirements.]

We review the notice. Where we consider it justified, or where we need time to assess a credible claim, we may hide the listing or take it down. A takedown records a reason, and that reason is shown to the seller so they know what to answer.

A takedown stops the listing being licensed further. It does not by itself cancel a licence already executed. Where a deal on the affected title is still in progress, the held payment stays held while we assess it, and we may refund the buyer or release to the seller according to the outcome — including through the dispute process where one is raised.

[TO CONFIRM: Sea Star's position where a licence has already been executed and delivered against content later shown to be infringing — refund policy, and how the seller's indemnity is intended to operate in that case. This is the scenario the indemnity exists for and it should be explicit.]

If your listing is hidden or taken down you will see the recorded reason in your seller workspace. You can respond through the support channel with evidence of your rights — a chain of title, a licence, a written mandate. If we are satisfied, the listing can be restored, which requires a fresh review before it goes live again.

We may withdraw a seller's capability, or suspend an account, where listings are repeatedly the subject of justified notices. We may also disregard notices from a party that repeatedly submits claims we find to be unfounded, and may suspend an account used to abuse this process.